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FAQ

PET POTRAITS

If it is an animal we can paint it! Our pur-fessional team of talented artists are able to customise all of your furry friends. Horses - Nay worries, Fish; we’re hooked. Nest minute, we got birds! I think you get the gist...

POSTER SIZES:

We offer 3 poster sizes. A2, A3 and A4. 

CANVAS SIZES:

We offer the canvas prints in 3 sizes A2, A3 and A4.  

FRAME SIZES:

We offer the frame in sizes A2 and A3 with the choice of black or white frame. 

APPROXIMATE GUIDELINES:  

A2: 60cm x 80cm 

A3: 40cm x 60cm 

A4: 20cm x 30cm 

Yes of course. We appreciate minimalist, modern design just as much as you do. If you prefer to have the portrait designed without your pet's name, please write "NO NAME" in the name box when you place your order. 

Please check our guide on Pup-parazzi photo taking guidelines in the 'help' section in the menu.

If you just can’t find your perfect furry portrait theme from our amazing selection, feel free to send through an email to hello@jaxandwillow.com.au with your request and we will do our best to make your vision pawsible!

At Jax and Willow we go ‘mutts’ about pets and specialise in pet portraits only. At this time, we do not offer human portraits.

SHIPPING & PAYMENT

Yes, we weren't kidding! We also offer free standard shipping on all orders Australia wide and offer express shipping for those who just can't wait to get their stunning pet portrait!

Our standard delivery time from the time you place the order to the time you receive your pet masterpiece is only 5-10 business days (Usually closer to 5). Being an Australian brand allows us to locally design, print and ship as quickly as possible, meaning less time waiting and more time smiling as you share the love of your pet portrait with friends, family and of course the star of the show… your pet!

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments. We also offer AfterPay so you can pay in 4 equal payments. No de-paw-sit required.

We accept all cancellation requests made within 12 hours of placing the order, no questions asked. Due to the custom nature of our portraits, any cancellation request sent after this 12 hour window will be accepted at our discretion. Orders that have been sent to print cannot be cancelled under any circumstance.

If your parcel arrives and dare I say is a little ruff around the edges. Please contact us as soon as you notice the damage via email hello@jaxandwillow.com.au and we will organise a new portrait to be sent out as fast as we can

You will receive your tracking number as soon as your order is shipped, approximately 5 days after your order is placed.

RETURNS & OUR 100% SATISFACTION GUARANTEE!

At Jax and Willow we pride ourselves on the absolute highest quality custom pet portraits and customer service paw-sible. That’s why we have our 100% Satisfaction guarantee. This means, if for whatever reason you are unhappy with your print in any way then please get in touch at hello@jaxandwillow and we will ensure we make things right. Why? Because we pugging love you.Thats why!

We are so confident you will puggin LOVE your new pet-portrait that we literally guarantee your happiness. Our customers mean the world to us and if you aren't happy well what's the point! If your pet isn't going barking mad over your new portrait, we'll refund your entire order and you can still keep it. No questions asked.

Your feedback is extremely important to us! To leave a review please follow the link here. It takes less than 2 minutes and means the world to us!

What are you looking for?

Custom Pet Portrait (Framed)

VERIFIED: A Paw Parent Purchased

Custom Pet Portrait (Framed)

10 Minutes Ago From Southbank, Melbourne

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